Policies

Returns Policy: With receipt 15 day return policy on unopened and unused product/food in new condition. 7 day return policy on opened food/treats.

*Bring in any current, verified, regular pricing information (picture of price tag/store receipt) from another Plainfield business; If our price is higher, we will match that price within 7 days of that image or receipt on any one item.

*Free delivery minimum is $50.00 Monday-Friday. Free to Plainfield addresses and within 5 miles of Wags to Whiskers*. All orders must be placed by phone at 815-436-5957 by 1pm Monday through Friday for same day delivery. Free to Oswego Tuesday/Thursday only.

*No coupons or discounts will be applied to delivery orders. No manufacturer *free bags* by delivery, only pick up in store. Raw frozen product may be delivered IF the customer provides a cooler and accepts responsibility for that product’s stability.

**Deliveries may be delayed/postponed due to any weather interruptions, such a snow storms, for the safety of our employees. No CASH will be carried by our drivers for their safety.

Come visit our pet supply store in Plainfield, IL specializing in quality food, treats, and supplies for cats and dogs.