Policies

Returns Policy: With receipt 15-day return policy on unopened and unused product/food in new condition with tags is applicable. 7-day return policy on opened food/treats.

Price Matching: Bring in any current, verified, regular pricing information (dated picture of price tag/store receipt) from another Plainfield business. If our price is higher, we will match that price within 7 days of that image or receipt on any one item. 

Delivery: Minimum order for delivery is $75.00. Deliveries are made on Tuesday and Thursday to Plainfield and Oswego. All orders must be placed by phone at 815-436-5957 or online store by 12 pm Tuesday/Thursday for same say delivery. If after 12pm orders will be delivered on the following Tuesday or Thursday. No coupons, rewards or discounts will be applied to delivery orders. No manufacturer *free bags* by delivery unless the minim $75.00 order is met. Raw frozen product may be delivered if the customer provides a cooler and/or accepts responsibility for that product's stability - raw handing fee applies. Deliveries may be delayed/postponed due to any weather interruptions, such a snowstorms, for the safety of our employees. No CASH will be carried by our drivers for their safety.

What Our Customers Say

Come visit our pet supply store in Plainfield, IL specializing in quality food, treats, and supplies for cats and dogs.